October 22, 2024
Cash App customers are entitled to ,500 in compensation. How to file a claim

Cash App customers are entitled to $2,500 in compensation. How to file a claim

If you used the digital payments app Cash App to transfer money with a family member, friend or business in the past six years, you may be eligible to file a claim as part of a proposed $15 million settlement in a lawsuit that claims Cash App and its parent company Block failed to take adequate precautions to prevent unauthorized access to user accounts.

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In the lawsuit, the plaintiffs allege that Block and Cash App were negligent when a former Cash App Investing employee accessed account data without authorization in 2022 and when an unauthorized user accessed certain Cash App accounts in 2023 using recycled phone numbers linked to the accounts.

If you used Cash App in the last six years and your personal information or account was accessed without your consent or you experienced an unauthorized transfer of funds, you may be entitled to a claim of up to $2,500. Here’s what you need to know about the settlement. For more, these upcoming Android features will help protect your phone.

Who is eligible to submit a claim under the Cash App settlement?

According to the settlement site, you are eligible to submit a claim if you meet one of the following criteria between August 23, 2018 and August 20, 2024:

  • You are a current or former Cash App or Cash App Investing customer and your personal information, Cash App account, or Cash App Investing account has been accessed or obtained without your authorization.
  • You have made unauthorized or fraudulent withdrawals or transfers of funds to or from your account.
  • You have encountered a gap in resolving an error in a Cash App account or any linked financial account.

How much money could I get from Cash App settlement?

If you are eligible to participate in the proposed $15 million settlement, you may be eligible to claim up to $2,500 for out-of-pocket losses and reimbursement for lost time up to three hours at $25 per hour. To claim out-of-pocket losses, you must provide documentation from a third party.

How to file a complaint and what are the filing deadlines?

If you are eligible to participate in the proposed settlement, you must submit a claim by November 18, 2024. This means you must submit your claim online or have it postmarked by that date.

If you are sending your application by mail, here is the address:

Cash App Regulations
Attention: Claim Form Submissions
1650 Arch Street, Suite 2210
Philadelphia, PA 19103

Note: The form lists October 15, 2024 as the submission deadline. CNET has reached out to the rules administrator for clarification.

When will I receive my money?

A final approval hearing for the Cash App settlement is scheduled for December 16, 2024. If approved, payments will be made after that date.

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